The following information is helpful in planning your trip to our boutique hotel in Hot Springs, AR. Most importantly, we hope your stay will be a fabulous experience.
1- A deposit of the first night's stay will be charged to your credit or debit card at the time of reservation. The remaining balance will be charged to the card on file 14 days prior to arrival date. Payment in full is required for all reservations made within 14 days of arrival. You will be required to present the credit card used for the reservation along with a valid photo ID at check-in. The name on ID and credit card must exactly match.
2- Cancellation Policy: More than 14 days prior to arrival date: The deposit will be refunded less a $100 cancellation fee. Or you may choose an in-house credit for the full amount of the deposit. The credit must be used for a stay within 6 months of the date of cancellation. After 6 months, the credit will expire.
Between 14 and 3 days prior to arrival date: You will be issued an in-house credit for the full amount of the reservation. The credit must be used for a stay within 6 months of the date of cancellation. After 6 months, the credit will expire.
2 DAYS OR LESS PRIOR TO ARRIVAL DATE: The amount of the entire stay including packages and add-ons will be non-refundable. This includes no-shows, early departures and late arrivals.
WE HIGHLY RECOMMEND PURCHASING TRAVEL INSURANCE through companies/websites such as travelsafe.com, travelinsurance.com or travelguard.com in the event you have to cancel unexpectedly. We are NOT affiliated with, nor do we endorse any insurance company. We do NOT sell travel insurance. Guests may purchase this insurance themselves for their protection from unexpected cancellation costs.
3- OCCUPANCY POLICIES: We are only able to welcome children 15 years and older. All rooms have a maximum occupancy of 2 persons. For Groups traveling together, we are unable to accommodate more than 6 guests or 3 rooms, regardless of whether the rooms are booked individually. In the event that anyone attempts to circumvent this policy, we will immediately cancel the bookings and refund the deposit amounts less a $100 cancellation fee for each room.
4- Lookout Point Lakeside Inn is a NON-SMOKING FACILITY. Smoking is allowed ONLY at the designated area at one end of the parking lot. This policy also covers e-cigarettes and any sort of vaping device. Guests choosing to not honor this non-smoking policy will be charged a $500 fee.
5- Dog Policy: Guests traveling with dogs are welcome in 3 of the guest rooms (on the first floor). Dogs of any size are welcome, and must be friendly, non-threatening to strangers, and have current vaccinations plus flea/tick prevention. Prior arrangement with the Inn is required. Pet charge is $35 per day per dog. Dogs are allowed in the guest room and grounds only, not in the common areas of the inn. Dogs should not be left in the room unattended unless crated. Our dog friendly rooms are: Ozark, Evening Shade and Paris. Unfortunately, due to some bad actors, for the health of our staff and guests, and to preserve our luxury décor, if a guest sneaks a dog into the guest room without having notified us, we will charge you the pet fee of $35 per dog per night, plus a $250 cleaning fee as we were unable to make the room suitable for a pet to stay in prior to check-in. If a guest sneaks a dog into a non-pet friendly room, the guest will be evicted immediately with no refund for any additional room nights. PLEASE follow our generous and friendly pet policies. We love our four-legged guests!
6- Outside Visitors of our registered guests cannot be accommodated at any time. Visitors may come to our property in a vehicle to pick up or drop-off a registered guest, but these visitors may not be inside the inn, the guest rooms or gardens. We are not open to the public and all of our facilities and amenities are strictly for our registered guests. Tour of the inn is possible by appointment only 501-525-6155.
7- Check-in is between 3:00 pm and 7:00 pm. Self check-in is available for guests arriving after 7:00 pm; please contact us in advance for instructions. Check-out is at 11:00 am or earlier.
8- Gift Certificates: Lookout Point Lakeside Inn Gift Certificates expire two (2) years after purchase unless otherwise noted. Gift Certificates are non-refundable.
9- Boats, Trailers, Parking: There is NO parking available on the property for any type of trailer at any time. Other arrangements must be made by you for parking your boat or any other type of trailer. A free public launch site is available at the Fish Hatchery. There is no boat ramp/launch on the property. Parking is limited to one vehicle per guest room.
10- Guest Privacy Policy: Our property is a very special, secured and private property. The privacy and security of our guests are of the utmost importance to us and we guard access to information of who will be staying with us as well as who is staying with us currently. We attract celebrities and VIPs who are often our guests and privacy and confidentiality is something we take very, very seriously. If you wish to send a gift, flowers, cake, bottle of wine, etc. for guests who are staying with us, we will NOT confirm that they will be our guests. You may call us to arrange whatever it is you would like, give us the name and dates, we will take payment from you via credit card and follow your wishes. It is your responsibility to ensure the recipients will be our guests.
11- Packages Shipped to Guests: Lookout Point is unable to accept packages from any third-part delivery service on behalf of a guest at ANY time. For any guest having something shipped to themselves to the Inn, MUST be on property and able to receive the parcel personally. Any packages delivered for guests who are not able to personally take delivery will be immediately refused. The only exception is for necessary medical equipment and with prior arrangement from the Medical Equipment provider as directed by the guest. We recommend packages wishing to be received during a stay be sent to third party receiving location such as FedEx, UPS Store or USPS where available and legal.
At Lookout Point, the safety and health of our Team and our guests is job #1.
We are following CDC guidelines to help keep everyone safe and healthy. We are also following AHLA Safe Stay protocols and guidelines. For those who are familiar with Lookout Point, it will not be a surprise to learn that we are going above and beyond the requirements and recommendations.
Highlights of our AHLA Safe Stay Protocols:
--Socially distant check-ins
--Our famous 2-course breakfasts can be enjoyed in the privacy of your guestroom (all of our rooms have dining tables) or in our breakfast bistro
--We have touch-less hand sanitation stations permanently installed throughout the inn
--We have removed any item from guest rooms that cannot be thoroughly sanitizeable
--In-room housekeeping will be provided only upon request and will require the guest to be away from the room for a minimum of 90-minutes. We have simple procedures to provide fresh towels and remove trash for guests not wanting housekeeping services
--For stays of 4-nights or more, in-room housekeeping is highly recommended. This will be scheduled but ONLY if the guest would like to have it. Our safety protocols require the guest to be out of the room for a minimum of 90-minutes for an in-room servicing
--Between guests, all of our guest rooms will be cleaned and sanitized to the highest possible degree by our amazing housekeeping staff, using EPA approved disinfectants
We wish everyone health and safety. Email info@lookoutpointinn.com or call us at 501-525-6155.
ACCESSIBILITY
Property ADA Accessibility: At Lookout Point Lakeside Inn we make every effort to be accessible for all of our guests to enjoy their stay with us. Our Calico Rock room is ADA accessible with the following features: grab bars, accessible sink/vanity, wheel-in shower, hand-held shower-head and an affixed shower bench. This room is on the first floor, on the same level as and close to the handicap parking space. There is a clear wheelchair accessible path from the parking space to the room. The room is on the same level as the front desk, dining room, library, gift shop, sun room, upper outdoor patio/garden area which are all wheelchair accessible. This same level also has an ADA accessible public restroom. There is not an elevator and we are happy to provide assistance with luggage. If you require other items, please inform us prior to your arrival and we will be happy to work with you to assure a pleasant and comfortable stay. Guests with legitimate service animals as defined in the ADA will be provided access to all areas of the inn afforded to those without service animals.
Website ADA accessibility: Lookout Point Lakeside Inn is committed to facilitating the accessibility and usability of this website for all people with disabilities. We will continue to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) or such other standards as required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology. Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular web page on www.lookoutpointinn.com, please contact us at info@lookoutpointinn.com. If you encounter an accessibility issue, please be sure to specify the particular web page in your email, and we will make all reasonable efforts to make that page accessible for you.
We strive to provide services in a way that respects the dignity and independence of persons with disabilities. We have established policies and procedures to ensure we provide goods and services to all our customers in a manner consistent with this core value. It is our policy to remove barriers to full access to our products and services whenever that is readily achievable, and to develop products and services with accessibility standards considered. We are committed to ensuring the accessibility of our website to persons with disabilities.
Lookout Point Lakeside Inn is a United States based business which complies with applicable laws to protect your personal information. As a data controller, upon consent, we will collect and process your personal information in order to provide you with superior service, analyze your travel and accommodation preferences, and inform you of specials, packages and events. You may withdraw your consent at any time.
We take the protection of your stored data very seriously and are following regulations set forth by the EU Data General Data Protection Regulation (GDPR). We have updated our Privacy Policy below so you know what data we collect from you, know how we use that data, and ensure that you have meaningful control over both.
Individuals located in the European Union have a right to change, request deletion of, or know the extent of personal information collected by our business. Unless required to do otherwise by law, we will honor requests to update, correct, change, or delete personal data following successful identity verification.
Lookout Point Lakeside Inn has adopted reasonable physical, technical and organizational safeguards which guard against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the personal data in our possession. Customers and visitors will be promptly notified in the event of any known unauthorized access to, or use of personal data.
We may amend this policy at any time by posting a revised version on our website. Please check back occasionally for updates and feel free to contact us regarding our privacy policy via email at info@lookoutpointinn.com.
Collection and Storage of Personal Data
The processing of personal data, such as the name, address, e-mail address, or telephone number of our customers, shall to the best of our knowledge, be in line with the General Data Protection Regulation (GDPR), and in accordance with country-specific data protection regulatins.
We only collect personal data to be able to deliver accommodations in a safe and legal way for both us and the guest and in line with required regulations. As we only use personal data for the purposes mentioned in the point above we assume guest give consent by a clear affirmative action (entering their own personal data by themselves and confirming the reservation by pressing a button in the system). We collect the following personal data: name, address, phone number, email address, and credit card data. We never collect personal data for accompanying children under 16. We never use personal data for profiling purposes. We never sell or use personal data that we have received to a third party. Subscriptions to receive email updates will be held indefinitely. You may request deletion of your data from our marketing databases by opting out of consent. If you wish to update, remove, or add to the information collected by our website or held by our marketing team, you may submit your request on our website or by email to info@lookoutpointinn.com Any incident related to a data breach or theft of data is immediately reported to the Privacy Commission.
Customer Access to Data Requests
If a customer asks for their personal data, we will provide it free of charge. We communicate the personal data we store to our customer both through the booking confirmation and in the arrival information. The only exception to this rule is credit card information which we only send encrypted and only upon specific request.
Visiting Our Website
By visiting our website, you consent to the collection and use of your personal data as described herein. If you do not agree with the terms set herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process personal data collected or volunteered by you. Kindly note that any consent will be entirely voluntary.
Cookies
Many Internet sites and servers use cookies. Through the use of cookies, Lookout Point Lakeside Inn can provide visitors to our website with more user-friendly services that would not be possible without the cookie setting. Cookies allow us to recognize our website users to make it easier for the users to utilize our website. For example, the website user that uses cookies does not have to enter access data each time the website is accessed. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
Visitors to our website may opt-out of cookies storage at any time and prevent the setting of cookies by means of a setting of the Internet browser used, and may thus permanently deny the setting of cookies.
Email Marketing
We operate an email mailing list program used to inform consented subscribers about news, specials, and events. Users subscribe through an online automated process where they give their explicit permission. The subscriber’s personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above.
Email marketing messages may contain tracking beacons, tracked clickable links, or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to the customer’s engagement, geographic, and demographics. Through our emails you may unsubscribe or opt-out at any time.
Subscriptions to Newsletters
Our customers are informed regularly by means of a newsletter about offers, specials and events. The customer may only receive our newsletter by (1) having a valid e-mail address and (2) the customer consents to the subscription.
The personal data collected as part of a registration for the newsletter is only used to send our newsletter. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the customer at any time. The consent to the storage of personal data, which the customer has given, may be cancelled at any time. To unsubscribe to our newsletter, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time by email or in writing.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Visitors to our website should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
Lookout Point Lakeside Inn 104 Lookout Circle Hot Springs, AR 71913 501-525-6155 | 866-525-6155 info@lookoutpointinn.com https://lookoutpointinn.com/