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The phenomenal staff at Lookout Point Lakeside Inn is here to make your visit a memorable one, from before you arrive in Hot Springs to long after you leave! Meet all of the members of our team that make this such a warm, special and inviting place.

LOP Team

Sam & Nancy

Sam & Nancy

Owners Sam Shener & Nancy Sullivan-Shener invite you to experience the serene beauty of Hot Springs and Lake Hamilton, along with world class service at their luxury boutique hotel. Having moved from Boston in the Spring of 2017, Sam brings the skills of corporate management and mechanical engineering with his previous 30-year careers.  Nancy was a Boston area Real Estate Agent for the previous decade, following 20+ years in corporate Marketing and Client Service.  Together with their award-winning team, they proudly welcome all to come experience the unparalleled hospitality and beauty that is Lookout Point Lakeside Inn.


Facility & BOH Operations Manager
Sky has been at Lookout Point almost from the beginning in various contractor roles but became a permanent member of the team in 2016. He has decades of experience in building construction and maintenance. In addition to his facility/maintenance role, his flair for fine food and cooking has brought him into our kitchen overseeing our menus and cooking staff. Not to mention his incredible baking skills – our cookies and breakfast baked goods are becoming legendary because of Sky.


Assistant General Manager

Sheila relocated from Dallas to Hot Springs in the summer of 2016, and luckily she found her way to Lookout Point. Following years in the banking industry focusing on customer concerns, Sheila is a natural fit to provide great hospitality at the inn. She loves to cook, and has a definite artistic flair.


Assistant General Manager/Social Media

Alana came to Lookout Point in 2017 after working for five years for a luxury boutique hotel group in the Northeast.  Recently settled into Hot Springs, Alana loves travel, hiking, the outdoors and recently embarked on a quest to visit every national park in the country.


Assistant General Manager/Lakeview Bistro Operations Manager

Don joined the team in early 2018 after relocating to Hot Springs from Colorado. Don brings with him decades of food & beverage experience after working in hospitality, bar-tending, and catering management.

Maria & Elena - Housekeeping

Maria has been in-charge of laundry and a housekeeper since 2005

Elena has been a cook and housekeeper since 2007

Antonia & Carolina - Housekeeping

Antonia has been a cook and housekeeper since 2010

Carolina has been a housekeeper since 2015

Rocio - Housekeeping/Lakeview Bistro

Rocio has been a housekeeper since 2016 and in May 2018, added an additional role assisting Don in the Lakeview Bistro.

Let us pamper you! Discover the warmth and hospitality for yourself and plan your getaway with one of our vacation packages.