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The phenomenal staff at Lookout Point Lakeside Inn is here to make your visit a memorable one, from before you arrive in Hot Springs to long after you leave! Meet all of the members of our team that make this such a warm, special and inviting place.

LOP Team

Sam & Nancy

Sam & Nancy

Owners Sam Shener & Nancy Sullivan-Shener invite you to experience the serene beauty of Hot Springs and Lake Hamilton, along with world class service at their luxury boutique hotel. Having moved from Boston in the Spring of 2017, Sam brings the skills of corporate management and mechanical engineering with his previous 30-year careers.  Nancy was a Boston area Real Estate Agent for the previous decade, following 20+ years in corporate Marketing and Client Service.  Together with their award-winning team, they proudly welcome all to come experience the unparalleled hospitality and beauty that is Lookout Point Lakeside Inn.


Facility & BOH Operations Manager
Sky has been at Lookout Point almost from the beginning in various contractor roles but became a permanent member of the team in 2016. He has decades of experience in building construction and maintenance. In addition to his facility/maintenance role, his flair for fine food and cooking has brought him into our kitchen overseeing our breakfast menus and cooking staff. Not to mention his incredible baking skills – our cookies and breakfast baked goods are becoming legendary because of Sky.


Assistant General Manager

Sheila relocated from Dallas to Hot Springs in the summer of 2016, and luckily she found her way to Lookout Point. Following years in the banking industry focusing on customer concerns, Sheila is the creative specialist of the LOP Team. Whether it’s a gorgeous custom gift box filled with goodies for one our of guests to surprise their loved one, to a heart made out of long stemmed roses covering one of our king beds, to coming up with inventive and inviting signature cocktail names, Sheila’s eye and ear to all things special leave us all in awe each and every time.


Assistant General Manager

Tiffany has a long history with Lookout Point and recently returned in early 2019 to take on the role of one of our AGMs.  She has degree in Culinary/Hospitality Arts and brings with her a broad range of talents, enhancing the team as we continue to elevate and refine the guest experience at Lookout Point.  You will find her most afternoons greeting new guests as they check-in and preparing cocktails and appetizers as guests settle in and get acquainted (or reacquainted!) with the wonder of beauty that is Lookout Point! Many evenings you will find her in the Bistro with Don providing exquisite cuisine to our guests.



Assistant General Manager/Lakeview Bistro Manager

Don joined the team in early 2018 after relocating to Hot Springs from Colorado. Don brings with him decades of food & beverage experience after working in hospitality, bar-tending, and catering management. Don’s menu design and creative and expert cooking skills have gotten raves such as “Best food I’ve had in all of Hot Springs!” and “I want to eat everything on this menu so I can try everything!”.  His scratch soups in the winter and special menus for each holiday continue to thrill our guests. Our signature cocktails are top-notch and so popular with our guests we keep expanding our menu.  Ask about Don’s famous Banana’s Foster for dessert. We’ve been told it is going to be ‘the dish LOP becomes known for”.

Maria and Elena

Maria & Elena - Housekeeping

Maria has been in-charge of laundry and a housekeeper since 2005

Elena has been a cook and housekeeper since 2007

Carolina - Housekeeping

Carolina has been a housekeeper since 2015.


Rocio - Housekeeping/Lakeview Bistro

Rocio has been a housekeeper since 2016 and in May 2018, added an additional role assisting Don in the Lakeview Bistro.

Let us pamper you! Discover the warmth and hospitality for yourself and plan your getaway with one of our vacation packages.